Warranty

WARRANTY POLICY
All XTONE Bike Wheels are provided with a 3-year warranty. The warranty period runs from the day you receive your wheels.
Conditions:

(1) If any manufacturing defect occurs within 30 days of the date of being received, XTONE is obligated to replace the wheel and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, Light Bicycle is obligated to replace the wheel, and the customer is responsible for the shipping costs.

(2) The Standard Warranty program is not transferable and only applies to the initial purchaser.

(3) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.

What isn’t covered under the warranty?

(1)Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc).

(2)Improper assembly or maintenance.

(3)Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels.

(4)Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other external factors.

(5)Use of straight gauge spokes.

(6)Exceeding the wheel’s maximum weight limit

(7)Exceeding the tire pressure found on the wheel’s product page

(8)Riding in terrain and conditions not suitable for the type of wheels ridden

How to file a warranty claim?

In order to file a warranty claim, please fill out and submit the After-Sales Service Form . It must be filled out, and photographic evidence of the issue must be provided. Once we have received the form, you will be contacted with further information.