Returns and Refunds

All return requests must be placed by first filling out the After-sales Request Form. Please do not ship any items back to us without receiving prior approval. Any items returned without prior approval will not eligible for a refund. Any issues regarding damaged or missing merchandise must be communicated to XTONE within 7 days of delivery. If this does not happen within 7 days, Elitewheels will not be held responsible for any damage or loss.

1. DAMAGED OR MISSING PRODUCT

  • Please carefully check the delivery package upon its arrival before signing for it. If there is obvious damage, please take photos of the damage and reject the package. Within 7 days of arrival, send XTONE the photos of the damaged package by email or live chat.

  • If a claim is made against the shipping company, they will provide a compensation number.  Please inform XTONE of this number for the purpose of delivery tracking.

  • If you have signed for the package, and then you find the goods are damaged after opening it, please contact XTONE within 7 days of delivery. After receiving approval for a return, ship the package back to XTONE within 30 days of the delivery date. Within 10 days of the goods being returned to XTONE, the cause of issue will been verified, and you will be contacted regarding the possibility of a full refund or replacement.

2. RETURNS NOT RELATED TO THE CONDITION OF THE PRODUCT

We hope you enjoy your purchase. If the product you ordered does not meet your expectations for any reason, it may be returned with certain limitations.

Within 30 days of delivery, contact XTONE via the official website’s live chat or by email. Do not ship any items back to to Elitewheels without receiving prior approval.

You will be responsible for the following: shipping cost to your address, shipping cost to XTONE, and any taxes, fees, or duties associated with shipment. Within 10 business days of the product being returned to XTONE, the refund will be arranged.

If any of these applied to your order, it does not qualify for a return：

  • The product has been used

  • The product packaging is damaged

  • The product itself is damaged

  • The product is not in full resale condition

  • The returned product is not received by XTONE

  • It has been more than 30 days since delivery

  • There is no proof of purchase

  • The product is classified as limited time only and/or is no longer in production

3. SUSPECTED MANUFACTURING DEFECTS

If any product purchased from XTONE is suspected to have a manufacturing defect within 3 years of its delivery date, then please complete our After-Sales Request Form. More information is available in our Warranty Policy.

4. REFUND PROCEDURE

If the product you are returning meets XTONE return and refund standards, you will be contacted within 10 business days to confirm with you the amount to be refunded and arrange for it to be made. It may take a few days for the bank to process the transaction. If XTONE notifies you that the refund has been sent, and there is a delay, please contact your bank directly. If the refund still hasn’t been received within 7 days of the notification, please contact XTONE.

If the returned product does not meet XTONE’ return and refund standards, it will be rejected and returned to you. In this case, then you will be responsible for the shipping costs.

Please note that the refunded amount does not include additional transfer fees or changes in foreign exchange conversion rates. If there are additional fees associated with a transfer to XTONE, these fees will be borne by the customer.

If there was an error in your order, such as the wrong item being shipped, XTONE will be responsible for return shipping costs.

During sales events, return and refund times may be subject to change. Please check event details for more information.

If you have any questions regarding your purchase or its warranty, please contact XTONE via email at [email protected].