Warranty
Standard warranty policy
Product Group:
Applies to all Road, MTB, and Track series rims. You can use the product filters on our website to determine which series of rim you have.
Coverage: All products 2-years warranty from the date of purchase.
Conditions:
(1) If any manufacturing defect occurs within 30 working days of the date of being received, XTONE is obligated to replace the rim(s) and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, XTONE is obligated to replace the rim(s), and the customer is responsible for the shipping costs.
(2) At our discretion, we may send a heavier-duty rim version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.
(4) Any problem found on the warranty replacement product should be claimed within 30 working days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
This warranty coverage DOES NOT cover:
(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.
(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage , non-compliance with manufacturer specifications of usage, or any other fractious reasons.
(4) Use of straight gauge spokes.
(5) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by XTONE BIKE. If you have a potential wheel building warranty issue with a wheel built by XTONE , please contact us.
For Global orders, contact us at [email protected]
(6) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc).
