shipping policy

SHIPMENT AND DELIVERY

Free: EMS Service ( Free Option)

XTONEBIKE provides free shipping all over the world, if you want to buy XTONEBIKE products, If you have any other questions, please contact us [email protected] for further information
We choose EMS service because it is  the most effective shipping as carbon rims and wheelsets are relatively large but light weight.The default option is EMS (free shipping)
In general,Shipping via EMS Delivery time is: 15-30 working day
Order processing
1.Any orders placed Monday-Friday will be processed the same day. Any orders placed on Saturday or Sunday will be processed the following Monday.
2.After you have placed the order, we will send the order to the factory for production. Production usually takes 5 business days if the rims are in stock.
3.Custom orders or orders with rims that are currently out of stock usually take 12-15 business days. The delivery time is the sum of production time as well as the logistics time.
4.After the wheels are shipped, we will send you the tracking number.We are unable to control the speed of shipping once an item has been shipped from our warehouse. Please be patient.

If you require faster shipping, please contact us at [email protected]

Notes Of Delivery Time
1.Time of delivery as indicated above is just for reference.Please understand that the actual delivery times sometimes be affected by uncertain factors such as holidays, weather and custom acceptance, which is out of our control.Also,deliveries to remote areas may increase delivery time.
2.Shipping by EMS.The import duties, taxes and charges are not included in the item price or shipping charges.And we do not have responsibility for any custom tax/duties/VAT (Value Added Tax).
3.We will not provide Shipping Refunds due to weather related delivery delays
4.We do not take responsibility for goods confiscated by customs officials or by similar authorities.
5.Orders are not returnable or refundable because of unexpected customs duties or other taxes

Basic Shipping Conditions
1.Correct Address: Please advise us correct address so we can send the parcel to the correct address. If the address or post code are incorrect, the package will be returned to us.
2.Available Contact Number: Please advise us the contact number can be reached so the courier can contact you directly when the parcel dispatched. Otherwise  the package arrived and nobody sign it or the TEL is not available, then the package will be returned to us.
Please note: If your package is returned to us due to an incorrect information you provided. In that case, XTONE will arrange the  reshipment to you. But all associated cost will be born by customers.

Damaged Shipment Claims
1.If you receive a product with damaged packaging, inspect the items carefully for damage. If there is damage, report this on the delivery slip or, alternatively, refuse the shipment and it will return to XTONEBIKE.
2.If a claim is made against the shipping company, they will provide a compensation number. Please inform XTONEBIKE of this number for delivery tracking. Arrangements for reshipment will be made within 10 business days upon receiving the returned package tracking NO.
3.If the items are damaged but accepted and not reported, there is no recourse against the delivery company and you are responsible for purchasing any replacement product. XTONEBIKE will send you free replacement rim ,but customer will bear the shipping for reshipment.
4.If the package is in good condition, but the product is significantly damaged during shipment, please keep the waybill, packaging, etc. and contact us within 7 Natural days after the delivery.

Lost Shipment Claims
Packages sometimes get lost in transit.
1.When you found your shipping time over 40 working days , please contact our customer service directly. We will handle it at the first time in our working days. It may take some times to let our forwarder to find out the reasons.
2.You also can ask your local related office for help, provide them your tracking numbers and let them help to find out the reasons.
3.All lost package claims must be made 60 working days after order shipped out.
4.Please note: Packages lost due to incorrect address information of the customer provided. XTONEBIKE do not take any responsibilities.

If you have any questions, please contact